About the Foundation for Public Code

How to run the ‘Mapping risk and service level agreements’ workshop

This guide


  1. Introduction
  2. Breakout workshops
  3. Closing


Work through the agenda, making sure the respective speakers have prepared their bits, and there is ample emphasis on openness and vulnerability, as well as giving each participant an equal voice.

Breakout workshops

Explain the canvas and make sure everyone has a chance to ask questions. Explain the online tool you are using, if required.

In round 1, for question 1 and 2, ask participants to add 2-3 post-its. After, talk through and cluster the contributions.

In round 2 and 3, if the group is small, ask participants to add post-its for each quadrant on the canvas. Close this with a talk through and clustering. If the group is larger and you are concerned about time, you can have a group discussion and the facilitator can capture main discussion points on post-its.

Try avoid a single organization, whether public or private, having more representatives in a group than other groups.


Invite each breakout group to give a short recap of the most important insights from their group. If there is time, invite individuals to give their closing remarks. Be sure to end with next steps where possible.